High street practice uses Proclaim to deliver a superb client service experience
“Providing a great service and ‘experience’ for clients is our core ethos. Proclaim helps us to achieve that.”
Debbie Murphy, Director
St Helens Law is a full-service, community law firm based in the heart of St Helens. The practice prides itself on delivering the best possible service to its clients.
St Helens Law was born in 2001, the founders (and current directors) aiming to build a local law firm with a reputation for impeccable client service. The requirement was for a full Practice Management solution that could be implemented for a small firm, but which had the scope to be expanded in line with future growth.
As a previous – and very happy – user of Eclipse’s last generation of software (entitled ‘CHASE’), the new law firm chose to implement a Proclaim Practice Management solution. Proclaim has its own integrated development toolsets, providing the opportunity for active growth and enhancement in line with operational requirements.
St Helens Law now uses Proclaim for 25 staff across all departments – personal injury and clinical negligence, family, conveyancing, probate and commercial litigation. Proclaim was vital in enabling the practice to gain Lexcel accreditation, standardising processes across all departments, setting tasks and limitation warnings, and providing instant onscreen case review information.
The firm uses a ‘scan and shred’ methodology – the result being that all client and matter information is accessible within Proclaim by all authorised staff. This makes answering client queries very straightforward (“no hunting for information!”), and is enhanced by the firm’s use of Eclipse’s FileView system to provide secure, live online case viewing for clients.
Looking to the future, St Helens Law intends to further its use of Proclaim, looking upon the solution as a “full business package” – not just ‘Practice Management’.