“By partnering with Eclipse to create this system, we have shaped the software to perfectly suit our business needs. Throughout the entire process, we found Eclipse to be extremely supportive and hands-on, enabling us to build a comprehensive Practice Management system that has quickly become an integral part of our firm. Put simply, we could not carry out Mediation work in this volume – nor to this quality – without Proclaim.”
Sally Clark, Director at Consilia Legal
Based in Leeds, Consilia Legal is an expanding niche law firm specialising in Mediation, Family and Employment services. The practice, which recently celebrated its 1st birthday, offers an upfront, fixed fee approach to its work, ensuring clients are supplied with manageable costs from the outset. This ethos coupled with the personal and tailored service offered by staff, explains the rapidly increasing client base and outstanding reputation already earned by the young practice.
The areas of law covered by Consilia – specifically Mediation – are extremely document heavy. Having previously used a basic and disparate system, the firm needed a software provider to help create a bespoke solution able to handle the complicated rates and structures inherent in Mediation work.
A bespoke Proclaim Mediation Practice Management Software solution was created as a joint project between Eclipse and Consilia. Both firms worked together to develop workflows and documents required for the new case type, guaranteeing a completely adaptable system. Furthermore, the firm opted for Eclipse’s fully integrated out-of-the-box Family and Employment systems to allow the entire team desktop access to productivity-enhancing workflow and task management tools.
Since implementing Proclaim, Consilia now possesses the ability to operate as a virtually paperless office, an invaluable benefit given the volume of documentation linked to Mediation.
The firm can also regularly modify its standard case structure to suit Legal Aid/Private Client work. All time is recorded automatically and can be easily uploaded to the LAA, eliminating duplicate data entry and the risk of human error.
Additionally, Consilia is currently in the process of developing another bespoke system with Eclipse – this time for workplace Mediation.