Full-service law firm, Gorvins, has implemented the Proclaim Practice Management Software solution from Eclipse Legal Systems.
The South Manchester-based practice employs 100 staff and provides a full range of legal services for its clients which include blue chip organisations, SMEs, entrepreneurs, public sector and regulatory bodies, and private individuals. As part of the firm’s growth plans, and its strategy to focus on providing the very best in client and customer service, Gorvins embarked on a rigorous selection process to replace its incumbent, dated Practice Management System.
Gorvins has rolled out the full Proclaim Practice Management solution across the entire firm. Now all staff, including solicitors, secretaries and support, have instant desktop access to Proclaim Matter and Case Management tools, providing a consistent environment for all file progression – from process-driven work to complex multi-path matters.
As part of the integrated solution, Gorvins now uses Proclaim’s matter inception and CRM features to enhance management of all new enquiries and matters. Gorvins plans to roll out the FileView Interactive and SecureDocs online self-service solutions next, to enhance client communications and electronic document viewing / signing.
A full client and financial migration from the previous Gorvins system has been carried out by Eclipse, having converted all relevant data to Proclaim.
Lorraine Lockie, Managing Partner at Gorvins, comments:
“We selected Proclaim based upon both the system’s standout features, and Eclipse’s qualities as a supplier. Proclaim provides a one-stop solution for us, seamlessly integrating our key requirements which include financial management, workflow, CRM, compliance and document management. The system stood ahead of its peers in providing this holistic approach, and in also boasting the flexibility to ensure it develops with our practice.
“As a firm we are looking to grow, not only in terms of scale but also the breadth and depth of our service offerings. The ethos at Eclipse is very similar to ours at Gorvins – approachability, professionalism and a strong focus on making sure the client is happy. We look forward with confidence to the future with Proclaim as our platform for growth.”