FileView Interactive presents a new opportunity to provide a first-class client-service.
Eclipse’s FileView solution, at its core, is an online case tracker that is accessed via your website, empowering your clients with the ability to see real-time case progression for themselves.
They are able to access live breakdowns of their cases, in favour of having to email, call or indeed set-up a face-to-face meeting to ask these same questions. To highlight its value, we placed it in a real-world scenario below, at a full-service practice.
Conveyancing & Convenience
William is a Conveyancer who encourages his private clients to use FileView to see when key milestones are reached including completion of various searches. He often receives queries through the FileView interface – more convenient than by phone, email, or a visit. For the most part though, he uses it to permit introducers to see multiple cases. The firm’s largest referrer is a local estate agent – it’s their first point-of-contact, evidencing case progression and status. FileView not only allows the Conveyancing department to reassure all parties, but does so without using up staff resource or valuable time.
Personal Injury & Client Care
William’s colleague, Andrew, has recently filed a Personal Injury claim for his client, Michelle. She can see he has submitted the Claims Notification Form just this morning. At home, cup of tea in hand, Michelle has visited her solicitor’s website, where she logged into her FileView account to see her own personal case. It shows her the key milestone actions to be carried out with the relevant dates and times. With her mind at rest, she no longer needs to ring or email Andrew, as she’s confident he is progressing the matter. Not just time-saving, FileView also highlights the firm’s integrity and transparency – an important marketing benefit.
Debt Recovery & Visibility
Brenda works in the Debt Recovery team at the same firm. A large business has recently referred several cases to them. Rather than frequently contacting the solicitors, the company uses FileView to track case progress – particularly useful as this allows staff to view crucial documents in their native formats. Within an instant, they are able to see if and when the debtor has agreed or disputed the claim and if a Court Judgment is required. FileView is a smart data-viewing application that has the power to create seamless links between law firms and their file introducers, making the whole process a faster and more convenient one.