Dawn Advice – a rapidly expanding legal advice charity – has selected the Proclaim Case Management software solution from Eclipse Legal Systems.
The Newcastle-based organisation currently employs over 60 staff, and is looking to more than double this headcount over the next 12 months. An independent registered charity, Dawn Advice provides legal help to consumers in areas such as debt, housing, employment and welfare issues. A member of “adviceUK”, the organisation provides its services and education programmes on a national basis, and is one of the main providers of Community Legal Service Direct.
Dawn Advice will be initially rolling out a 45-user Proclaim Case Management system to its in-house advisors. The organisation is working with Eclipse to tailor Proclaim to its specific areas of work, and to create caseflows to streamline processes and drive quality enhancements for advisors and clients alike.
The charity considered offerings from 3 suppliers, using the Law Society’s Software Solutions Guide 2007 as the basis for its research. Dawn Advice CEO, Liz Chadwick, comments:
“We operate in an area which demands a fast, accurate service underpinned by efficient management reporting and tight ongoing data analysis. Eclipse’s experience in streamlining business processes appealed to us immediately. Their approach to our requirements, willingness to listen, and ability to provide a flexible and extremely robust system convinced us that their Proclaim software is the definitive solution.”