Eclipse Legal Systems, the sole Law Society Endorsed legal software provider, is implementing its Proclaim Case Management Software solution at Cheshire-based insurance company, Carrot Insurance.
Based in Crewe, Carrot Insurance was founded in 2012 with two aims – to make the experience of car insurance more rewarding for its customers, and to make the roads a safer place for young drivers. Using the latest telematics technology, Carrot Insurance has designed a range of products, and delivers an award-winning service from its committed team of experts.
Carrot Insurance has selected Eclipse’s Proclaim Debt Recovery Case Management system to automate case progression for collections against customers that haven’t paid their car insurance.
Proclaim’s ability to automatically produce and send emails, letters and text messages at the click of a button will significantly reduce the amount of time staff spend entering information, enabling them to instead focus on providing enhanced client service. Additionally, the flexibility of Proclaim’s in-built reporting suite will mean management can not only monitor internal KPIs, but also report upon the stage of a case, and as a result, compare a range of aspects on case progression and case outcome.
To ensure high standards of effective recovery are achieved, Eclipse’s Consultancy team will work in conjunction with Carrot Insurance to create bespoke documents that will react to the status of a debt, and workflows to export data to a third party debt recovery specialist when necessary.
Alex Jones, Collections Manager at Carrot Insurance, comments:
“Although we had a number of specific requirements, the off-the-shelf Proclaim Case Management system met the majority of these seamlessly, and for those minor tweaks, we’re more than confident that the expertise of Eclipse’s Consultancy team will enable us to hit the ground running.
“In such a competitive market, it’s imperative for us that we have a system with the ability to improve operational efficiencies without our team needing to constantly make amendments. This is exactly what we’ll have with Proclaim. It will be fundamental to our future success, providing an excellent fit for high volume work such as ours, and allowing us to offer even greater transparency – both internally and externally.”