Please note that Cookies can’t harm your computer. We’ve listed below details of all the Cookies we use on our website, what they’re used for, how long they last and how you can manage them. We’re giving you this information to comply with legislation and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us.
We do use encrypted information gathered from Cookies to help us improve your experience of the website, to help us improve our website and to help us resolve any issues. The Cookies we use (other than the Google Analytics Cookies which are explained fully below) don’t collect or use personal information so we can’t identify you as an individual.
If you continue to use this website, we’ll assume that you’re happy to receive the Cookies we use, as described in more detail below. To get the full benefits of our website you need to have Cookies enabled. If you don’t wish to enable Cookies, you’ll still be able to browse the website and use it for research purposes but some features won’t work without them. This is explained in more detail below. Most web browsers have Cookies enabled, but you can manage Cookies through your web browser controls. You can change your browser preferences which include turning Cookies on, restricting them or turning them off altogether but please remember that by disabling Cookies, some features on our website won’t work.
Below is a list of the Cookies we use and what we use them for.
- Our Cookie banner
You’ll see a pop up welcome message when you first visit our website. We’ll store a Cookie so that your computer knows you’ve seen it and knows not to show it again if you chose to continue using our website.
Cookie Purpose Duration Eclipse_cookie_banner to let us know that you’ve seen our Cookie message and not to show you again 365 days
- Strictly Necessary Cookies
These Cookies are essential to enable you to use certain features on our website. They’re owned and set by us. They’re Cookies that give you access, as a client, to the secure Client Area of our website. We don’t need your consent to use them because the law says that we can store Cookies on your device if they’re strictly necessary for the operation of our website. These Cookies can’t be switched off in our system because our website wouldn’t work properly without them and we wouldn’t be able to carry out our contractual obligations to you because you wouldn’t be able to gain access to our secure Client Area. These Cookies don’t collect or use any personal information. Please note that if you do change your browser settings to disable these Cookies, you won’t be able to gain access to the Client Area.
Cookie Purpose Duration CakeCookie used by our secure Client Area to check if Cookies are enabled in your browser. If not enabled, the site will not function. 1 hour Eclipse_client_area_login used to remember if you have been authenticated to login 24 hours PHPSESSID used for passing contact form Information between pages Session
- Performance Cookies
These Cookies don’t collect or use personal information, other than Google Analytics (please see below). You can manage these Cookies through your web browser controls but please remember that if you choose to disable any of these Cookies, some features on our website won’t work.
- Eclipse Client Area
We use the following Cookies on our Client Area (clientarea.eclipselegal.co.uk) only once you’re logged in as a client:
- Drop-down menus
The Cookie will store your preferences as to which menu is shown or hidden. This Cookie is owned and set by us and does not collect or use personal information.
Cookie Purpose Duration nav-* remembers your preferences for open/closed menus when logged into the Client Area 60 days
- Live Chat
We offer a ‘live-chat’ service provided by Click4Assistance. This sevice is offered to our clients as a way to easily contact our support team. Each cookie set by this service uses a unique identifier which is only used by the Click4Assistance solution, no identifiable visitor information is stored.
Cookie Purpose Duration C4ATBWid Session Used to keep track of the chat session while the visitor moves from page to page C4ATBCookie(*unique ID is added) 1 year Used to identify the visitor should they return to the site for tracking purposes C4ATBChat_ 1 year Used to identify the number of previous chats the visitor has had
- Drop-down menus
- Google Analytics
When you use our website, Google Analytics sets Cookies on your browser to collect and report information anonymously about how you’ve used our website and where you’re located. These are third party Cookies, owned and set by Google. The Cookies do collect your IP address, which is personal information but we don’t see details of your IP address. This information is stored anonymously by Google, we don’t associate your IP address with any personal information so we can’t identify you as an individual and it’s used simply to help us understand how you interact with our website and where you’re from so that we can make improvements and make our marketing campaigns relevant. These Cookies aren’t strictly necessary for the operation of our website but we’re allowed to use them because we have a legitimate business interest in monitoring visitors’ behaviour on our website so that we can improve the browsing experience and improve how our website works.
To opt-out of Google Analytics Cookies install the Google Analytics Opt-out Browser Add-on.
Cookie Purpose Duration _ga These Cookies count how many people have visited our website, if you’ve visited before, how you move around the website, where you’re located and they manage the rate at which page view requests are made 2 years _gid 24 hours _gat 1 minute gwcc allows us to track customers who have clicked our telephone number from a Google account 90 days
- Visual Website Optimiser (VWO)
When you use our website, Visual website Optimiser sets Cookies on your browser so that this software can function properly. These are third party Cookies, owned and set by Visual website Optimiser. This software allows us to test different content layouts on our website. We analyse this data so we can improve our website usability. These Cookies don’t collect or use personal information.
Cookie Purpose Duration vwo_uuid_v2 check for any campaign or tests we’re running such as split testing, conversion rates and optimisation 457 days vis_opt_test checks to see if Cookies are enabled in your browser Session vis_opt_s detects if you are a new user or if you’re returning to a particular campaign 100 days vis_opt_exp generated when you have been excluded from a campaign 100 days vis_uuid check for any campaigns or tests we have running such as split testing, conversion rates and optimisation 3650 days
We use YouTube to provide videos on some pages of our website. When you use our website, YouTube sets Cookies on your browser when you visit one of these pages. These are third party Cookies, owned and set by YouTube. These Cookies don’t collect or use any personal information.
Cookie Purpose Duration PREF These Cookies help track the number of views for a particular video and will track and store user preferences for YouTube videos. 244 days VISITOR_INFO1_LIVE 244 days YSC Session
Wistia is a video hosting service, similar to YouTube. We use Wistia to provide videos on some pages of our website. When you use our website, Wistia sets Cookies on your browser when you visit one of these pages. These are third party Cookies, owned and set by Wistia. These Cookies don’t collect or use any personal information.
Cookie Purpose Duration muxData used to track anonymised usage of video playback e.g. where you may have skipped or watched up to in a video 7300 days _distillery used by our video player to remember where you are in a video if a playback is interrupted 365 days
- Eclipse Client Area
- Advertising Cookies
Our display advertising partner, AdRoll, enables us to present you with retargeting advertising on other sites based on your previous interaction with us, so during your visit to our website, we may place a remarketing Cookie on your device. This is a third party Cookie, owned by Adroll. The techniques our partners employ do not collect personal information and the whole process is entirely anonymised.
Cookie Purpose Duration _ar_v2 to provide interest-based advertisements to show our advertisements on other websites. 2083 days
We may ask for your feedback on our services and we’ll refer you to the Survey Monkey website to complete a survey. If you take part, Survey Monkey may save extra Cookies on your device to track your progress through it. Please click here for more information on the Cookies they use.
If you have any questions or concerns about the Cookies detailed in this Policy, please contact us at firstname.lastname@example.org.