Cookie Policy

Eclipse (Hardware) Limited Trading as Eclipse Legal Systems (“Eclipse”, “we”, “us”, “our”) is part of Capita Plc. This website www.eclipselegal.co.uk (“Website”) is owned and operated by Eclipse. Please read this Cookie Policy together with our Privacy Policy and our Terms of Use with care before you use this website.

Our website uses Cookies. A Cookie is a small file of letters and numbers that we put on your device when you visit our website and which collects information about how you browse our website. These Cookies allow us recognise your device, help us to make your browsing experience better and improve our website.

Please note that Cookies can’t harm your computer. We’ve listed below details of all the Cookies we use on our website, what they’re used for, how long they last and how you can manage them. We’re giving you this information to comply with legislation and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us.

We do use encrypted information gathered from Cookies to help us improve your experience of the website, to help us improve our website and to help us resolve any issues. The Cookies we use (other than the Google Analytics Cookies which are explained fully below) don’t collect or use personal information so we can’t identify you as an individual.

If you continue to use this website, we’ll assume that you’re happy to receive the Cookies we use, as described in more detail below. To get the full benefits of our website you need to have Cookies enabled. If you don’t wish to enable Cookies, you’ll still be able to browse the website and use it for research purposes but some features won’t work without them. This is explained in more detail below. Most web browsers have Cookies enabled, but you can manage Cookies through your web browser controls. You can change your browser preferences which include turning Cookies on, restricting them or turning them off altogether but please remember that by disabling Cookies, some features on our website won’t work.

To find out more about Cookies and how to manage them, you may find the following links useful. www.aboutcookies.org or www.allaboutcookies.org.

Below is a list of the Cookies we use and what we use them for.

  1. Our Cookie banner
    You’ll see a pop up welcome message when you first visit our website. We’ll store a Cookie so that your computer knows you’ve seen it and knows not to show it again if you chose to continue using our website.

    CookiePurposeDuration
    Eclipse_cookie_bannerto let us know that you’ve seen our Cookie message and not to show you again365 days
  2. Strictly Necessary Cookies
    These Cookies are essential to enable you to use certain features on our website. They’re owned and set by us. They’re Cookies that give you access, as a client, to the secure Client Area of our website. We don’t need your consent to use them because the law says that we can store Cookies on your device if they’re strictly necessary for the operation of our website. These Cookies can’t be switched off in our system because our website wouldn’t work properly without them and we wouldn’t be able to carry out our contractual obligations to you because you wouldn’t be able to gain access to our secure Client Area. These Cookies don’t collect or use any personal information. Please note that if you do change your browser settings to disable these Cookies, you won’t be able to gain access to the Client Area.

    CookiePurposeDuration
    CakeCookieused by our secure Client Area to check if Cookies are enabled in your browser. If not enabled, the site will not function.1 hour
    Eclipse_client_area_loginused to remember if you have been authenticated to login24 hours
    PHPSESSIDused for passing contact form Information between pagesSession
  3. Performance Cookies
    These Cookies don’t collect or use personal information, other than Google Analytics (please see below). You can manage these Cookies through your web browser controls but please remember that if you choose to disable any of these Cookies, some features on our website won’t work.

    1. Eclipse Client Area
      We use the following Cookies on our Client Area (clientarea.eclipselegal.co.uk) only once you’re logged in as a client:

      • Drop-down menus
        The Cookie will store your preferences as to which menu is shown or hidden. This Cookie is owned and set by us and does not collect or use personal information.

        CookiePurposeDuration
        nav-*remembers your preferences for open/closed menus when logged into the Client Area60 days
      • Live Chat
        We offer a ‘live-chat’ service provided by Click4Assistance. This sevice is offered to our clients as a way to easily contact our support team. Each cookie set by this service uses a unique identifier which is only used by the Click4Assistance solution, no identifiable visitor information is stored.

        CookiePurposeDuration
        C4ATBWidSessionUsed to keep track of the chat session while the visitor moves from page to page
        C4ATBCookie(*unique ID is added)1 yearUsed to identify the visitor should they return to the site for tracking purposes
        C4ATBChat_1 yearUsed to identify the number of previous chats the visitor has had
    2. Google Analytics
      When you use our website, Google Analytics sets Cookies on your browser to collect and report information anonymously about how you’ve used our website and where you’re located. These are third party Cookies, owned and set by Google. The Cookies do collect your IP address, which is personal information but we don’t see details of your IP address. This information is stored anonymously by Google, we don’t associate your IP address with any personal information so we can’t identify you as an individual and it’s used simply to help us understand how you interact with our website and where you’re from so that we can make improvements and make our marketing campaigns relevant. These Cookies aren’t strictly necessary for the operation of our website but we’re allowed to use them because we have a legitimate business interest in monitoring visitors’ behaviour on our website so that we can improve the browsing experience and improve how our website works.

      If you have any concerns you should check Google’s Privacy Policy here.

      To opt-out of Google Analytics Cookies install the Google Analytics Opt-out Browser Add-on.

      CookiePurposeDuration
      _gaThese Cookies count how many people have visited our website, if you’ve visited before, how you move around the website, where you’re located and they manage the rate at which page view requests are made2 years
      _gid24 hours
      _gat1 minute
      gwccallows us to track customers who have clicked our telephone number from a Google account90 days
    3. Visual Website Optimiser (VWO)
      When you use our website, Visual website Optimiser sets Cookies on your browser so that this software can function properly. These are third party Cookies, owned and set by Visual website Optimiser. This software allows us to test different content layouts on our website. We analyse this data so we can improve our website usability. These Cookies don’t collect or use personal information.

      CookiePurposeDuration
      vwo_uuid_v2check for any campaign or tests we’re running such as split testing, conversion rates and optimisation457 days
      vis_opt_testchecks to see if Cookies are enabled in your browserSession
      vis_opt_sdetects if you are a new user or if you’re returning to a particular campaign100 days
      vis_opt_expgenerated when you have been excluded from a campaign100 days
      vis_uuidcheck for any campaigns or tests we have running such as split testing, conversion rates and optimisation3650 days
    4. YouTube
      We use YouTube to provide videos on some pages of our website. When you use our website, YouTube sets Cookies on your browser when you visit one of these pages. These are third party Cookies, owned and set by YouTube. These Cookies don’t collect or use any personal information.

      CookiePurposeDuration
      PREFThese Cookies help track the number of views for a particular video and will track and store user preferences for YouTube videos.244 days
      VISITOR_INFO1_LIVE244 days
      YSCSession
      GPSRegisters a unique ID on mobile devices to enable tracking based on geographical GPS location.Session
    5. Wistia
      Wistia is a video hosting service, similar to YouTube. We use Wistia to provide videos on some pages of our website. When you use our website, Wistia sets Cookies on your browser when you visit one of these pages. These are third party Cookies, owned and set by Wistia. These Cookies don’t collect or use any personal information.

      CookiePurposeDuration
      muxDataused to track anonymised usage of video playback e.g. where you may have skipped or watched up to in a video7300 days
      _distilleryused by our video player to remember where you are in a video if a playback is interrupted365 days
  4. Advertising Cookies
    Our display advertising partner, AdRoll, enables us to present you with retargeting advertising on other sites based on your previous interaction with us, so during your visit to our website, we may place a remarketing Cookie on your device. This is a third party Cookie, owned by Adroll. The techniques our partners employ do not collect personal information and the whole process is entirely anonymised.

    CookiePurposeDuration
    _ar_v2to provide interest-based advertisements to show our advertisements on other websites.2083 days
  5. Surveys
    We may ask for your feedback on our services and we’ll refer you to the Survey Monkey website to complete a survey. If you take part, Survey Monkey may save extra Cookies on your device to track your progress through it. Please click here for more information on the Cookies they use.

If you have any questions or concerns about the Cookies detailed in this Policy, please contact us at info@eclipselegal.co.uk.