Edwards Hoyle LLP

“To run a high caseload like we do without Proclaim would be virtually impossible.”

(David Edwards, Partner)

  • Single dedicated database and workflow system
  • Automation of the entire claims handling process
  • Reduced administration and manual working
  • Quality optimised in line with Lexcel

Edwards Hoyle LLP provides specialist assistance to non-fault accident claimants throughout the UK

The Challenge

A new firm with fresh ideas, Edwards Hoyle LLP set itself ambitious targets for its first 12 months of trading.   In order to succeed, the firm required a completely integrated system that could handle a high number of claim cases from start to finish, without compromising on quality of service.

The Solution

David Edwards and Victoria Hoyle, partners at Edwards Hoyle LLP, had experience of Eclipse’s Proclaim Case Management solution from a previous practice.   Due to its ease of use and complete flexibility, it was decided that Proclaim was the only system that could meet the new firm’s high expectations.

The Results

The firm benefits from a system which manages and automates the entire claims handling process from start to finish.   Physical time spent on activities such as drafting letters and diarising tasks is drastically reduced. Multiple documents can be created at the touch of a button and large numbers of files can be opened and managed concurrently with no drop in quality.

As well as streamlining claim progression, Proclaim provides easy to use reporting functionality.   Edwards Hoyle LLP can monitor limitation dates and ensure that – in line with its quality standards – all cases are worked on every 28 days.   The flexibility of Proclaim means the firm can tweak and configure all reports to meet its ever-changing requirements.

With the help of Proclaim, the firm has exceeded all of its year one targets, achieved Lexcel accreditation and set even higher targets for year two!   Proclaim has given the firm the vital layer of confidence to take on more work whilst achieving the highest possible levels of client care.

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