Blakewater Solicitors

Blakewater Solicitors attributes a decade of success to Eclipse’s Proclaim Practice Management Software solution 

Established in 2006, Blackburn-based Blakewater Solicitors has rapidly evolved over the years from a leading specialist conveyancing practice into a broader firm, now offering sharia finance, immigration, personal injury and probate services.

The flexible, expert and tailored service has allowed the firm to thrive in today’s global marketplace, boasting an expansive client base in 55 cities across 33 countries. Most recently, the practice has opened a second office in West Yorkshire.

The challenge 

After an extensive initial selection process, including 5 different providers, a range of in-depth demonstrations and a number of meetings, Blakewater Solicitors saw Eclipse’s Proclaim solution as the best on the market. Unfortunately, based purely on costs, the firm went with another system, and quickly realised – after 2 weeks – that it was not fit for purpose, especially in comparison to Proclaim.

The solution 

Shortly after, Blakewater Solicitors implemented the Proclaim Practice Management Software solution and has been an Eclipse client now for nearly a decade.

In addition, the firm is taking advantage of Proclaim’s integrations with the MoJ portal and LRBG, reducing administration time in half and streamlining processes across the personal injury and conveyancing departments.

The results 

Since implementing Proclaim back in 2007, Blakewater Solicitors has expanded substantially and is benefiting from massive efficiency gains. For its size, the practice is successfully taking on double the work it could without Proclaim, and is achieving this seamlessly with no need for a full team of support staff.

As part of this, Eclipse’s FileView tool helps the firm keep estate agents, referrers and clients up-to-date, without interruptions to staff. Furthermore, with a number of international clients – particularly in Hong Kong and Singapore – time zones often don’t allow for staff at Blakewater Solicitors to contact them at convenient times. FileView has proven the perfect solution, enabling the practice to reach clients it otherwise would’ve had to turn away.

“I see Eclipse and its Proclaim solution at the ‘Apple’ of the legal software sector. It provides a huge return on investment, a quality centralised case management system, and is top of the list for third parties wanting to integrate. Essentially, all this provides us with the confidence to know our legal software is always going to be top of the range.”
Abdul Hafeez Darr (pictured), Director at Blakewater Solicitors