Full-service law firm, McKeag & Co, implements Proclaim

Full-service Newcastle practice, McKeag & Co, is implementing Eclipse’s Proclaim Case Management Software system firm-wide.

Founded almost 100 years ago, McKeag & Co provides a complete legal service to private and commercial clients, and is now considered to be one of the largest law firms in the North East. In preparation for a changing legal landscape, the firm made the decision to invest in a firm-wide Proclaim solution to replace an incumbent system which could no longer provide the functionality needed. Priority requirements for McKeag & Co were centralisation of all matter data, and inherent flexibility to scale (both in terms of user numbers, and laterally by catering for new work streams).

The practice is implementing Proclaim for all staff, with Case Management solutions in the conveyancing, matrimonial, and personal injury teams. In addition, McKeag & Co is taking a Proclaim Matter Management solution for non-prescriptive work areas. To provide a solid methodology for managing prospective clients, the firm is also implementing Proclaim’s recently released ‘New Business Enquiries’ toolset to streamline enquiry management and file opening procedures.

Joanne Williams, IT Manager at McKeag & Co, comments on the selection:

“We see the opening up of the legal services arena as a great opportunity to really cement our brand and drive the practice forward. In order to compete effectively, it was clear to us that the technology behind our service needs to be the very best.

“Proclaim provides that all-important centralised view of case and matter activity. The system will enable us to progress high volumes of disparate cases while achieving meta and micro analysis of progress and productivity.”