Commercial Workflow
Market-Leading Productivity Software
Proclaim is suitable for a huge range of commercial activites. In essence, if your business relies on any number of process-driven activites (ranging from very simple to very complex), then Proclaim can help you! Examples include:
- In-house legal teams
- Management of staff and resources
- Complaints handling
- Supplier management
- Telesales and call centres
Proclaim improves your file handling, reducing processing time and increasing the quality of service your clients receive. Commercial Proclaim clients include:
- Chameleon Telesales
- Lewis Day Transport
- TSS (Total Security Services) Ltd
- LMS Direct
- Templeton Insurance Ltd
Powerful Data Storage
Proclaim’s powerful database stores all your contact information – clients, business partners, competitors, etc. and records all correspondence, be it phone calls, letters, faxes or e-mails. Incoming mail can be scanned into Proclaim and logged against the relevant contact to provide a complete on-screen summary.
Process Management
Proclaim’s in-built ‘workflow’ ensures that standard processes are dealt with consistently and in keeping with your firm’s standards. Workflows contain step-by-step guides which enable even non-experienced staff to carry out complex tasks – the guides can be fully tailored to meet your firm’s exact requirements and can incorporate document production, automatic diarising of future actions, setting of follow-up tasks, etc.
Automated Document Production
Fast and effortless document production means that you can generate relevant paperwork (e.g. contracts, standard letters, etc) automatically at the touch of a button, saving you time to be productive elsewhere. Intelligent documents are contextually sensitive – letters look personalised, not mass-produced.
Web-enable your Data
Proclaim can automatically publish selected data to a secure section of your website – enabling you to make information available to clients and business partners around the clock, without picking up the phone, or putting pen to paper.
User-friendly
All screens and data entry pages are adjustable to suit your way of working. Any information fields can be made mandatory for completion.
In-depth Reporting
A user-definable reporting facility can be tailored for each user, department or activity. The reporting system enables any information held within Proclaim to be configured into a report – to be exported into Microsoft Excel if required for advanced manipulation.
Diary & Task Lists
A full diary facility is linked with all activities, with automated reminders to ensure important events are not overlooked. The diary system provides a powerful tool that can be set up to allow actions to be carried out automatically, e.g. send a chase-up fax for a reply to an initial letter, etc. All actions are logged to create an accurate audit trail.
Business Development
Proclaim is designed to link easily with outside parties – e.g. referral bodies, business partners, etc – to enable you to take full advantage of new business opportunities and improve existing relationships.
Text Messaging
SMS (text) messaging is available at the click of a button, direct to your contacts’ mobile phones to keep them up to date with developments (e.g. “contracts received”, “sales target reached”, etc.)
Contact us for a no-obligation demonstration
"Great work on A2A integration by all at Eclipse!" Thanks to Stephen Molyneux (Jefferies LLP) for feedback re new Proclaim RTA portal tool!