Accident Management Software

Proclaim® improves your case handling, reduces the time spent processing each case and increases the quality of service your clients receive. Guiding you through step-by-step procedures, from case opening to conclusion, Proclaim® can be tailored to any area of work, e.g. RTA, ULR, Public Liability, Fleet Management, etc.

"Our clients judge us on fast service and knowing exactly what is happening. With Proclaim®, we meet those criteria… with hindsight, installing it was the best business decision that we ever made."

John Cosgrove (Operations Manager), Crusader Accident Management

Data Storage

Proclaim®’s powerful database stores all your contacts for each claim – Clients, Experts, Solicitors, Witnesses, etc – and records all correspondence, be it phone calls, letters, faxes or e-mails. Incoming mail, faxes and even photographic evidence can be scanned into Proclaim® and logged against the relevant contact to provide a complete onscreen case summary.

Case Importation

New or amended case information received electronically from clients and business partners, be it one case or 1,000, can be automatically imported into Proclaim® – in the right format and attached to the right cases – at the click of a button. Compared to a case handler manually entering details, this saves days of time and laborious effort!

Online Case Tracking

Proclaim® can automatically publish selected case data to a secure web site – enabling you to make information available to private clients, referral intermediaries, solicitors and insurance companies around the clock, without picking up the phone, or putting pen to paper.

Management Reports

A range of standard reports is included, with the option to define your own, based upon any items of data within the database. For example, you could run a report on all cases received in a single month, listed by overall value or geographical region.

Expert Guidance

Proclaim®’s in-built ‘workflow’ can be tailored to ensure that cases are dealt with consistently and in keeping with your firm’s standards. This enables claims handlers to process more cases and greatly reduces operational errors by using onscreen prompts and reminders.

Document Creation & Management

Fast and effortless document and form production means that at the start of a case, it’s possible to generate all relevant documentation automatically at the touch of a button.

Text Messaging

SMS (text) messaging direct to clients’ mobile phones is available from the desktop at the click of a button, keeping them up to date with developments and reminding them of important appointments, e.g. doctor’s examinations.

Diary

A full diary facility is linked with all case activities, with automated reminders to ensure important events are not overlooked. Provisions are made for all limitation dates to ensure you are always aware of the timescales for each client.